Unused merchandise may be returned for full refund with original receipt and packaging within 30 days of purchase. Credit will be issued in the same form as payment was made. Returns without original receipt MAY be accepted at management’s sole discretion. Store credit may be issued for unused, current merchandise at lowest selling price.
NO RETURNS ARE ALLOWED ON: Footwear (once worn outside), Socks, Underwear & Base layers, Swim & Exercise Apparel, Climbing Equipment, Electronics & Food Items.
We work directly with manufacturers to get the issue resolved. If the manufacturer prefers to deal with the customer personally, we will provide you with all of the necessary information. Typically, the manufacturer requires us to ship the product back to them for a Warranty Assessment before they repair or replace the product. This usually takes thirty days or less.
Checks accepts with phone number, Arizona driver’s license, and a current Rewardz account.